DELIVERY POLICY

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order by transfer method.

2. Delivery Location

Items offered on our website are only available for delivery to addresses which is provided by you.

3. Delivery Time

The delivery time is an estimate and may vary depending on the unforeseen conditions. Delivery times are estimated and run from the date of shipment, instead of the date of the order. Production times may vary from product to product. Delivery times should be used as a guide only and are subject to acceptance and approval of your order.

Unless there are exceptional circumstances, we will do our best to fulfil your order within 7 business days of the date of your order. By working day, we mean Monday to Friday, with the exception of public holidays.

The delivery date may vary depending on the courier transport practices, location of delivery, method of delivery and items ordered. The products may also be delivered in separate shipments.

4. Shipping Costs

Shipping costs are based on the delivery method and delivery locations. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, enter your delivery address and then either shipping charges will be displayed or notify your shipping charges through the mail.

 For International Orders;

– Once the order is placed with the Direct Bank Transfer /  Credit Card Payment, Shipping charges will be shared by mail.

– To receive shipping charges prior to order, kindly write to us directly by email to “uaedairyequipment@gmail.com”

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at uaedairyequipment@gmail.com or Call us @ (+971524961331)

6. Questions

If you have any questions about the delivery and shipment of your order, please contact us at uaedairyequipment@gmail.com

 

Return Policy – FAQ’s

  • Q. I received a defective/damaged item, can I get a refund?

    In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund.

  • Q. I received a wrong item, how can I return it?

    In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 7 day returns.

  • Q. When are ‘Returns’ not possible?

    There are a few certain scenarios where it is difficult for us to support returns:

    1. Return request is made outside the specified time frame, of 7 days from delivery.
    2. Product is used, damaged, or is not in the same condition as you received it.
    3. Anything missing from the package you’ve received including tags, labels, original packing, freebies and accessories.
    4. Fragile items, hygiene related items & Consumables.
  • Q. I have changed my mind; can I return what I have bought?

    If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied.

    If you wish to return the item after receiving it, you have up to 7 days to return them, keeping the below rules in mind:

    1. The item is not on the Non-Returnable list.
    2. You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
    3. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
  • Q. Can I return spare-parts?

    A. You can return any spare-parts within 7 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

    1. not listed in the Non-Returnable List.
    2. not Clearance Items clearly marked as such and displaying a No-Return Policy
    3. in the same condition as received and with the original packaging box and tags attached
  • Q. What are the items that cannot be returned?

    The items that cannot be returned are:

    1. Clearance items clearly marked as such and displaying a No-Return Policy
    2. When the offer notes states so specifically are items that cannot be returned.

    Also, Any consumable items that are used cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

  • Q. How long does it take the courier to collect the returned items?

    The return of the product can be made directly to the delivery address indicated at the time of purchase. During our instructions the way of return to the buyer will be indicated.

  • Q. Can I schedule time with the courier to return an item?

    At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

  • Q. Can I return my item after 7 days?

    There may be situations in which you were not able to return items within the 7 days, in such cases please contact us through the Contact Us page to file a complaint on or before 7 days. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

  • How can I receive a refund if I paid by Credit Card?

    If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement , depending on individual’s bank process.

  • Q. I paid through Cash on Delivery, how will I receive a refund for my item?

    If you have paid through Cash on Delivery (COD), the money would be refunded to your Bank Account. For that you should mention your Bank Account details along with Order details in the contact form or mail us at uaedairyequipment@gmail.com

  • Q. Can I Replace or Exchange an item rather than a refund?

    Please call the Help Center /Mail us for this service.

  • Q. I lost the Original Packing in which I received the item, how can I still return it?

    We accept return of item only if it is in an original box and/or packaging intact with all labels and bar-codes on it, however in this case, please call the Help Center /Mail us for more information.